← All agents 04 · IT & tech support

The L1 help desk that never has to log off.
And never gets paged at 3am.

Specialist AI for IT support: triages incidents, walks users through diagnostics, takes safe action inside your systems, and escalates the genuinely hard cases with the context already attached.

See it work
L1 ticket deflection
70%
Avg. time-to-fix on routine
< 60s
On-call
24/7
Auditable actions
100%

The work it takes off your team's plate.

01

Triages on first contact.

Walks users through the diagnostic, eliminates the easy causes, and only escalates the genuinely-hard cases — with logs and context pre-attached.

02

Solves the long tail without a ticket.

Password resets, VPN re-auth, MFA recovery, "where do I find X" — the questions that drown your help desk, handled inline, in seconds.

03

Hooks into your real systems.

Jira, Okta, ServiceNow, Intune, your asset registry. The agent doesn't just answer — it can provision, reset, or roll back inside your tools.

04

Auditable, not improvised.

Every action is logged with the user, the system, the change, and the rationale. Security and compliance get a clean trail by default.

A typical 'I can't log in' ticket, resolved inside the chat — and quietly audited for the next access review.

Apply for a it & tech support agent
scoped to your workload.

No published tier. Every engagement is built around the channels you work in, the data you bring, and the chat volume you expect.

How pricing works